Refund policy

At VYROX, we stand behind the quality of our lawn care, cleaning equipment, and garden machinery. Whether you have ordered a lawn mower, pressure washer, hedge trimmer, or vacuum cleaner, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy outlines the terms and procedures for returning products purchased through vyrox.us.

Return Period
You have 30 days from the date your order is delivered to request a return. Requests submitted after this 30-day window cannot be honored.

Eligibility Requirements
To be eligible for a return, your lawn care or garden equipment must remain unused, clean, and in the same condition that you received it. The item must be packaged in its original manufacturer box with all included parts, components, safety guards, charging cables, hoses, nozzles, and instruction manuals intact. A valid order number or proof of purchase from VYROX is required to process any return.

Hazardous Materials and Fueled Equipment Restrictions
Due to strict shipping carrier regulations and hazardous material transportation safety laws, gas-powered equipment that has been filled with fuel, oil, or any combustible liquid cannot be returned through the mail under any circumstances. If gasoline, motor oil, or hydraulic fluids have been added to an engine or reservoir, the machinery becomes permanently non-returnable. Please inspect all gas-powered tools thoroughly prior to fueling or starting the engine for the first time.

Return Initiation Process
To begin a return, follow these simple steps:
1. Contact our customer service team by email at contact@vyrox.us or by phone at +1 (971) 361-4812. You may also reach us via Live Chat on our website during regular business hours.
2. Provide your order number, the item you wish to return, and the reason for the request.
3. Once approved, we will provide you with a prepaid return shipping label and instructions for packing.
4. Securely box the item with all original accessories and attach the prepaid label over any previous shipping labels.
5. Drop off the package with the designated shipping carrier.

Shipping Fees and Restocking
VYROX provides free return shipping on all eligible returns within the United States, whether the return is due to a defective unit or a change of mind. We do not charge any restocking fees ($0.00).

Damaged, Defective, or Incorrect Deliveries
If your garden machinery or cleaning equipment arrives damaged in transit, fails to operate straight out of the box, or does not match the model ordered, please reach out to us promptly at contact@vyrox.us. Provide your order number along with clear photographs or video showing the damage, defect, or incorrect item. We will arrange a prepaid return label and promptly provide a replacement unit or a full refund.

Exchanges
We accept exchanges for alternative models, sizes, or equipment types within the 30-day return window. If you wish to exchange a product, contact our support team. If the new item has a price difference, you will either be charged or refunded the difference. Once the original item is received and inspected at our facility, your replacement equipment will be shipped to you with free standard shipping.

Refund Processing
Once your returned item arrives at our warehouse, our technicians will inspect it to verify its condition, completeness, and absence of prohibited fluids. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7 days. Please note that your financial institution may take additional business days to post the credit to your account.

Excluded and Non-Returnable Goods
The following items cannot be returned or refunded:
- Any gas-powered equipment or tools to which fuel, oil, or additives have been introduced.
- Opened, used, or installed replacement wear parts and consumables (such as replacement mower blades, trimmer line, air and oil filters, vacuum bags, pressure washer nozzles, and belts).
- Items designated as final sale or clearance.
- Gift cards.
- Returns sent back without prior authorization or an approved return label.

Order Cancellations
You may request to cancel an order within 12 hours of order placement, provided the order has not yet entered our fulfillment and processing queue. To cancel, contact us immediately at contact@vyrox.us or call +1 (971) 361-4812. If the 12-hour window has passed or the package has already been dispatched, the order cannot be cancelled and must instead follow our standard return process upon delivery.

Contact Information
For all return inquiries, warranty questions, or general support, please contact VYROX:

Business Name: VYROX
Address: 552 Bement Ave, Staten Island, NY 10310, United States
Phone: +1 (971) 361-4812
Email: contact@vyrox.us
Website: vyrox.us
Live Chat: Available on the website during business hours
Business Hours: Mon-Fri: 9:00 AM - 5:00 PM (Eastern Time)